Orders are typically processed and shipped within 1-3 business days after being placed. Delivery times depend on the carrier and your location: USPS: 2-7 business days, UPS Ground: 5-7 business days (faster options available if selected at checkout).

Please note that once your order is shipped, we have the same tracking information as you. While we strive for timely deliveries, we are not responsible for delays caused by the carrier. Expedited shipping options are available for faster delivery.


Yes, all our crystals are 100% authentic and thoughtfully handpicked from reputable sources across the globe. We take pride in offering only natural, untreated crystals—free from dyes or heat treatments—so you can enjoy their genuine beauty and energy. Our dedication to transparency ensures you can trust us for all your crystal needs with confidence

If your package is marked as "delivered" but hasn't arrived, please contact your local post office or UPS for further details.

Please keep in mind: We cannot replace or refund packages marked as "delivered," "in transit," or "arriving late." We do not offer replacements or refunds for items damaged during transit. Filing claims for missing, stolen, or damaged packages is the customer's responsibility and must be done directly with the shipping carrier. For added peace of mind, shipping insurance is available upon request. If you need any further assistance, email us at contact@mysticalmatter.com—we’re happy to help!

At this time, international shipping is not available. However, we may make exceptions on a case-by-case basis. Please reach out to us at contact@mysticalmatter.com for more information.

Because of the delicate and one-of-a-kind nature of our products, we are unable to accept returns. In exceptional cases where a return is approved, a restocking fee will apply, and the customer will be responsible for return shipping costs. The item must be returned in its original condition and packaging.

Every order includes a tracking number, which will be sent to you via email. For orders within the USA, you can sign up for real-time tracking updates directly on USPS.com