Refund and Return Policy

Refund & Return Policy

At Mystical Matter, we handle our crystals with the utmost care, recognizing their unique value and delicate nature. We take every precaution to ensure they are carefully packaged and arrive in perfect condition. Please take a moment to review our return guidelines below:

Return Policy

To protect the integrity of our one-of-a-kind crystals, we do not usually accept returns. Each piece is carefully chosen to ensure it reaches you in perfect condition.

Exceptions for Special Case

In rare situations, we may consider returns. If you believe your case qualifies, please contact us within 72 hours of delivery. Each request will be reviewed individually, and approved returns may be subject to a restocking fee depending on the specific circumstances.

Order Cancelations

 
Once an order is placed, it cannot be canceled. We encourage reviewing your selections carefully before finalizing your purchase.
Damaged Shipments
If your item arrives damaged, please notify us immediately. We are committed to resolving the issue promptly. Kindly provide clear photos of the damaged items to expedite the process.

Customer Care

We’re here to help you with any questions or crystal inquiries. Whether it’s about your order or finding the perfect piece, our team is ready to assist and ensure a pleasant experience.

Health & Wellness Disclaimer

Mystical Matter provides crystals and metaphysical tools to support personal and spiritual well-being. However, these items are not intended to diagnose, treat, cure, or prevent any medical condition.
Crystals and energy practices can complement self-care, but they should never replace professional medical advice or treatment. If you have any health concerns, always consult a qualified healthcare provider.
By using our products, you acknowledge that Mystical Matter is not liable for any outcomes related to their use. Your well-being is your responsibility, and we encourage an informed and balanced approach to holistic practices.